Caring for Our Patients at Every Step
At Cheyenne Regional Healthcare System, we are committed to supporting our patients through the complex hospital billing process. Whether insured or uninsured, patients have access to a variety of options, including financial assistance programs, financial navigators, counselors, and flexible payment plans.
We offer a self-funded Financial Assistance Program at Cheyenne Regional Medical Center, Davis Hospice Center, and Cheyenne Regional Medical Group clinics. Patients who qualify can apply for assistance by completing an application, available on our website at Financial Assistance Program – Cheyenne Regional Medical Center, by contacting our Financial Navigator department at 307-996-4793, or through MyChart.
Our Financial Navigator Program assists patients with resources such as Medicare, Wyoming Medicaid, Social Security Disability benefits, and Wyoming Healthcare Marketplace insurance applications. We also partner with MDsave for patients with high-deductible plans or no insurance, offering discounted medical procedures and transparent pricing.
We offer interest-free payment plans for qualifying patients. Monthly payments are required, with a minimum amount based on your plan.
Staying in Touch During the Billing Process
Our outreach includes billing statements or MyChart email notifications every 30, 60, 90, and 120 days. Our local call center also reaches out, aiming to resolve accounts through payment or financial assistance. Sending a bill to a collection agency and potentially sending an unpaid bill through a court process are last resorts, used only when we do not receive a response to offers of financial assistance, billing statements and phone calls.
Here to Help
We encourage patients with billing concerns to contact us directly at (307) 996-4777. We aim to resolve issues promptly and work with patients to address their healthcare and financial needs, ensuring fairness in meeting financial obligations.
We understand billing errors can happen and would like to encourage immediate communication with our team to resolve billing concerns efficiently. It is a good idea to keep all invoices, receipts, and related documents organized for future reference.
